What does a "service agreement" typically outline?

A service agreement typically outlines the terms of service to be provided between a service provider and a client. This includes details about what services will be rendered, the expectations for both parties, responsibilities, and any specific conditions that govern how the service will be delivered. By defining these terms, the agreement helps establish a clear understanding of the obligations and rights of each party involved, ensuring that both the provider and the client are aligned on what is expected.

While aspects such as payment methods, refund policies, and the duration of customer relationships may be mentioned in a service agreement, they are often considered separate components or terms related to the overall provision of the service. The primary focus of a service agreement lies in detailing how the service itself will be executed and what is included in that service.